Cyvin E.

Cyvin Paul S. is a seasoned call center specialist with 3 years of experience in the telecom industry. Currently with IQOR, Cyvin is accountable for handling complicated client issues, supporting team performance, and contributing to strategic improvements in the customer experience. Previously, he was with Concentrix, handling escalated calls and resolving complex customer issues related to mobile, internet, TV, and billing services. His technical knowledge includes inbound & outbound call handling, ticketing & issue resolution, as well as a basic understanding of programming languages and concepts such as C, C#, data types, and loops. Cyvin holds a degree in Computer Engineering from the National College of Science and Technology and is known for his effective time management and multitasking abilities. His efforts consistently support effective operations within telecom call centers, ensuring high levels of customer satisfaction and service quality.