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Czardred A. — Junior Administrative Assistant from Philippines

Czardred A.

Junior Administrative Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Czardred A. is an experienced administrative and customer service professional based in Quezon City, Philippines. With a background in Humanities and Social Science from Milestone Innovative Academy, Czardred began his career as a Customer Service Representative at Sitel Philippines, where he provided support for water and energy services across the UK. He excelled in assisting elderly customers with billing explanations and financial assistance options. Later, at Acquire BPO, he managed account disputes and billing inquiries, supporting client satisfaction and team onboarding. Transitioning to a National Residential Landlord Associate in London, he expanded his expertise to include tax compliance, effectively utilizing his problem-solving and customer service skills to manage landlord inquiries and membership accounts. Czardred's cross-functional skills in administrative support and data management are underscored by his ability to facilitate communication during client meetings and ensure adherence to regulatory standards. His career reflects a trajectory of increasing responsibility and skill development in various business domains.

Experience

  • Administrative Assistant

    National Residential Landlord Associate · 2025 — 2026
    Handled landlord member inquiries concerning membership accounts, utilizing customer service and problem-solving abilities for effective issue resolution. Processed invoices and maintained membership records for accurate account management. Engaged in cross-training within the tax compliance department, assisting clients with tax updates and compliance documentation. Supported client meetings by providing administrative assistance and enhancing communication among stakeholders.
  • Customer Service Representative

    Acquire BPO · 2022 — 2025
    Addressed customer disputes over unauthorized account charges through account reviews and ensured prompt case processing. Delivered billing statement details and responded to general account inquiries, maintaining high-quality service. Kept customer records updated for accuracy in line with company policies while supporting new team onboarding related to customer interactions and dispute resolutions. Involved in employee engagement efforts as part of the Engagement Team, contributing to workplace enhancements.
  • Customer Service Representative

    Sitel Philippines · 2021 — 2022
    Provided support for water and energy services in the UK, addressing customer inquiries and service-related issues. Assisted customers with billing, payments, and account management while ensuring information accuracy and timely problem resolution. Offered clear explanations of billing statements, payment alternatives, and financial assistance programs to elderly customers.
  • Customer Service Representative

    Inspiro Manila · 2020 — 2021
    Responded to retail service inquiries, furnishing customers with details about order status and delivery expectations. Efficiently resolved customer issues to foster positive experiences and satisfaction. Highlighted available discounts, promotions, and special offers to boost customer engagement and increase sales opportunities.

Skills & Expertise

Education

  • Humanities And Social Science
    Milestone Innovative Academy · — — 2025
  • High School Diploma
    Tandang Sora National High School · — — 2017

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