Czeren C.
Open to offersNew to PlatformAbout
Santos C. is an accomplished professional in the casino and hospitality industry, with a Bachelor of Science in Business Administration majoring in Human Resource Management from Colegio De Montalban. At OKADA MANILA, he served as a Senior VIP Host where he excelled in delivering personalized service to high-profile clients, ensuring a premium experience, and coordinating with various departments to maintain luxury service standards. Prior to this, he was a VIP Host at SOLAIRE RESORT & CASINO, where he provided top-tier customer service, assisted in gameplay, and maintained a professional atmosphere, fostering guest loyalty. His experience extends to the travel industry, having worked as a Travel Associate at IGT SOLUTIONS INC., where he managed flight reservations using systems like Amadeus and Sabre, ensuring accuracy in ticketing and adeptly handling customer inquiries. Equipped with strong skills in VIP Guest Relations and Luxury Operations, Santos continues to demonstrate his expertise in demanding environments.
Experience
Senior VIP Host
OKADA MANILA (YUN YOU INTERNATIONAL) · 2024 — 2025Provided high-level personalized service to VIP and high-profile clients, anticipating their needs to ensure a premium experience. Managed guest expectations with discretion while coordinating with internal departments for seamless service, all while upholding luxury standards in a fast-paced casino environment.VIP Host
SOLAIRE RESORT & CASINO (9 DYNASTY) · 2024 — 2024Delivered exceptional customer service to casino guests and VIP players, assisting them during gameplay with table support and chip handling. Ensured accuracy in gaming transactions while fostering a welcoming, professional atmosphere and building rapport with guests to boost loyalty and satisfaction.Travel Associate
IGT SOLUTIONS INC. · 2022 — 2023Managed flight reservations through Amadeus, Sabre, and Farelogix systems, including the creation, modification, cancellation, and refunding of passenger name records (PNRs). Issued domestic and international airline tickets correctly, provided fare quotations and travel advice, coordinated with airlines for schedule changes and special requests, and maintained booking records and customer documentation.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Human Resource ManagementColegio De Montalban · 2019 — 2023
- Accountancy, Business, and ManagementValley High Academy · 2017 — 2019
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