Daisy B.

Daisy B. is an experienced Sr. Customer Service Representative with a background supporting clients in healthcare, pharmaceuticals, patient dietary plans, telecommunications, and hospitality. At LumiMeds, she manages complex pharmacy-related inquiries, dosing instructions, order tracking, and prescription processing, collaborating closely with providers and pharmacies to ensure accuracy in medication fulfillment. Previously at Quantified Commerce and BPOMadeEasy, Daisy addressed patient subscription management, billing issues, and refunds, also training and auditing agents. At Teletech, she resolved telecommunications billing and retention concerns. Proficient in Zendesk, Intercom, Siebel, and Konnektive CRM, she supports customers in English, Tagalog, and Cebuano across diverse platforms. Her scope has included new hire training, call quality assessments, and cross-team coordination within high-volume support operations.