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Daisy V. — Junior Technical Support Specialist from Philippines

Daisy V.

Junior Technical Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Daisy V. is a skilled and dedicated professional with a background in customer service and technical support. She holds a Bachelor's degree in Secondary Education from Bulacan State University, specializing in Technology in Livelihood Education. Daisy has served as a Technical Solutions Representative at DXC Technology and a Customer Service Representative at iQor Philippines, where she honed her abilities in handling customer inquiries and resolving complaints. Furthermore, her experience includes providing technical support and assisting customers with account, billing, and service concerns at Sutherland Global Services. At Dynata Global, she contributed as a Telephone Interviewer, conducting market research surveys. Daisy possesses strong communication skills, the ability to multitask, and is adept at maintaining attention to detail while collaborating with diverse teams to ensure exceptional customer satisfaction.

Experience

  • Technical Solutions Representative

    DXC TECHNOLOGY
    Provided remote technical support through telephone, email, or chat channels, adhering to documented protocols.
  • Customer Service Representative

    IQOR PHILIPPINES
    Managed inquiries, addressed complaints, processed orders, and ensured a positive customer experience.
  • Telephone Interviewer

    DYNATA GLOBAL
    Executed outbound surveys via telephone, employing scripted questionnaires to gather market-research data and troubleshooting user software issues.
  • Associate - Customer Service

    SUTHERLAND GLOBAL SERVICES
    Assisted customers with inquiries related to accounts, billing, and service concerns while delivering efficient and professional support.

Skills & Expertise

Education

  • Bachelor of Secondary Education - (Technology in Livelihood Education)
    Bulacan State University - Bustos Campus · 2017 — 2021
  • Secondary
    Sapang High School · 2011 — 2015
  • Elementary
    Sapang Elementary School · 2015 — 2013

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