Dana M.

Dana M. is an experienced professional with a background in customer service, project coordination, and healthcare claims assistance across telecommunications, business process outsourcing (BPO), and medical equipment sectors in the Philippines. As a Customer Service Representative and Subject Matter Expert at Alorica and iQor PH, Dana handled inbound and outbound calls, managed billing inquiries, collected payments, and trained new agents. Transitioning to MVP Asia Pacific Inc., Dana coordinated work schedules and managed fibre connection services. At Globaltek Philippines, Dana served as a Projects Team Editor Specialist, focusing on editing healthcare claim statements for military veterans. Currently at Knack RCM as a Process Associate, Dana processes DME orders, verifies insurance, and maintains precise documentation. Dana is proficient in CRM software, Google Suite, Microsoft Office, and excels at supporting customer needs in both sales and healthcare administration environments.