Dang T.

Thùy M. is a seasoned Customer Service Professional with over five years of experience in providing exceptional support to over 100 customers per shift. Her career includes significant roles in the digital banking and e-commerce sectors, prominently at Liobank Digital Bank and on the Shopee Project with Relia Vietnam. At Liobank, Thùy exceeded KPI targets and contributed to improved service workflows by leveraging her skills in complaint resolution and multi-channel support across phone, chat, and email. She also played a key role in operational management, taking on supervisory responsibilities and participating in new hire training and performance evaluations. Additionally, Thùy has enhanced online sales operations at Hi Fresh Co., Ltd. by boosting customer engagement and driving sales through strategic communication on social media platforms. Her education in Business Administration from the University of Finance and Marketing in Ho Chi Minh City underlines her solid foundation in business and customer relations.