Daniel A.
Junior Customer Service Coordinator
Open to offersNew to PlatformAbout
Daniel A. is an experienced professional in the fields of logistics and customer service, particularly within the healthcare industry. Based in Santander, Colombia, Daniel has demonstrated an adeptness at managing high-volume communication and logistical tasks. As a Patient Care Coordinator at Business Integrity Services, he handled high-cost procedures for pain management centers across Florida, Texas, and Colombia, ensuring precise scheduling and communication between patients and medical staff. His detail-oriented approach was further exemplified in his role as a Logistics Coordinator at Lean Solutions Group, where he managed track & trace operations and served as the key liaison between different operational entities. At Solvo Global, Daniel excelled as an appointment setter, managing 30-50 inbound calls daily and contributing to patient database creation. Proficient in CRM, HST, and Outlook, he is a fast learner committed to efficiency and accuracy.
Experience
Appointment setter
Solvo Global · 2025 — 2026Handled 30-50 inbound calls from new and regular patients. Responsible for scheduling, rescheduling, and canceling appointments and procedures. Created new charts for patients and made outbound calls to acquire new patient leads.Logistics Coordinator
Lean Solutions Group · 2025 — 2025Managed tracking and tracing processes. Acted as a liaison among all parties involved. Oversaw routing and costing tasks.Patient care coordinator
Business integrity services · 2022 — 2025Coordinated high-cost procedures for pain management centers. Scheduled, rescheduled, or canceled patient appointments and procedures. Collected patient information and created profiles in the systems. Ensured accuracy of demographic information for patients requesting follow-up. Received approximately 30-40 calls from existing and new patients. Communicated instructions to patients before treatment and facilitated translations between patients and doctors. Verified patient demographics, insurance coverage, benefits, and authorization requirements for services. Provided payment plans and options to patients and responded to inquiries about healthcare procedure statuses.
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