Daniela D.
Mid-Level Customer Service and AI Quality Assurance Specialist
Open to offersNew to PlatformAbout
Daniela D. is a seasoned Customer Care & AI QA Specialist excelling in providing top-notch customer service across multiple channels, such as voice, chat, and email. With extensive experience in AI quality assurance, she ensures accurate and efficient AI response, enhancing customer satisfaction. Daniela has demonstrated her adeptness in appointment setting, managing client interactions to boost satisfaction and optimize operational efficiency. Her career includes roles at companies like Newfold Digital, Teletech, Remotodojo, and Enshored. As a Chat Support Representative, she excelled in handling inquiries about HP orders, shipping, and delivery updates, while as an Appointment Setter for insurance clients, she effectively scheduled meetings to support sales and lead generation. Daniela's strong communication skills, proficiency in CRM systems, and ability to thrive in high-paced environments highlight her commitment to delivering seamless support.
Experience
Customer Care Specialist
Newfold DigitalAddressed customer inquiries, billing issues, account updates, technical concerns, and service requests while ensuring prompt resolution and high levels of customer satisfaction. Thoroughly documented interactions, escalated complex cases as necessary, and adhered to company policies and quality standards.AI QA Specialist
TeletechMonitored and assessed AI-assisted customer interactions to guarantee accuracy, compliance, and service quality. Conducted reviews of calls and chats, identified gaps, tracked trends, and provided feedback based on established company standards. Evaluated AI performance, escalation handling, routing, and customer intent to facilitate process enhancements and improve customer experience.Chat Support Representative
RemotodojoManaged customer inquiries via chat regarding HP orders, shipping, delivery updates, returns, and general support. Delivered accurate information, resolved concerns in a professional manner, documented interactions, and escalated issues appropriately, all while leveraging strong communication and multitasking abilities in a dynamic environment.Appointment Setter
EnshoredConducted outreach to prospective clients through phone, email, or chat to set appointments with licensed insurance agents. Presented insurance products, assessed fundamental client needs, and arranged qualified appointments while maintaining professional communication and supporting sales and lead generation efforts.
Skills & Expertise
Education
- Bachelor of Business ManagementUniversity of San Carlos-Main Campus
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