Daniela Q.

Daniela Q. is an experienced Customer Support and Sales Support professional based in Davao, Philippines, with a strong background in handling high-volume inbound and outbound calls for U.S.-based clients. Having worked at Alorica and Staffing Partners, she has demonstrated expertise in client relationship management within remote communication settings, including the apartment complex and business process outsourcing sectors. Daniela's responsibilities have included qualifying leads, accurately gathering and verifying customer data—including financial details—managing emails, invoicing and billing, and entering detailed CRM records. She is proficient in CRM systems, Xero, QuickBooks Online, Google Workspace, and regularly utilizes tools such as Zoom, Slack, and Ring Central to support workflow efficiency and communication.