Daphne A.

Daphne A. is a seasoned Customer Service Associate with a Bachelor of Science in Psychology from Batangas State University, currently serving at PeakSupport Global Enterprise in Manila. With experience spanning the customer service industry across companies like Sunpower Ltd Philippines, Alorica, and TaskUs, she has managed high-volume account reviews and supported over 150 clients monthly, driving a 15% increase in retention rates and contributing significantly to customer lifetime value. At Sunpower, Daphne developed troubleshooting guides that improved first-call resolution by 15%, while at Alorica, she provided real-time delivery support and reduced cancellations. Her background includes roles in administrative support at Lipa City Hall and leadership in youth and academic organizations. Daphne’s expertise encompasses Microsoft Office applications, workflow management, and client-focused communication within corporate, public, and community settings.