Mid-Level Customer Service Specialist
Open to offersNew to PlatformDaryll K. is a versatile and results-oriented professional with a multifaceted background in sales, healthcare, and real estate virtual assistance. He has a proven track record of managing client relations, patient coordination, and transaction management from contract to closing. In his role at Quantrics by NQX, Daryll managed over 60 inbound calls daily, assisting customers with telecom services and effectively upselling products, resulting in exceeding sales quotas by up to 10%. His strong communication and multitasking skills enabled him to consistently meet key performance indicators such as conversion rate, average handle time, and customer satisfaction. At Concentrix, Daryll's role with Humana included handling medication orders, ensuring accuracy and compliance. In the real estate sector, Daryll utilized tools like Dotloop and Skyslope for transaction coordination. Holding a Bachelor of Science in Information and Technology, Daryll demonstrates expertise in CRM systems, demonstrating mastery in both technical and customer-facing roles.
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