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Daryll K. — Mid-Level Customer Service Specialist from Philippines

Daryll K.

Mid-Level Customer Service Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Daryll K. is a versatile and results-oriented professional with a multifaceted background in sales, healthcare, and real estate virtual assistance. He has a proven track record of managing client relations, patient coordination, and transaction management from contract to closing. In his role at Quantrics by NQX, Daryll managed over 60 inbound calls daily, assisting customers with telecom services and effectively upselling products, resulting in exceeding sales quotas by up to 10%. His strong communication and multitasking skills enabled him to consistently meet key performance indicators such as conversion rate, average handle time, and customer satisfaction. At Concentrix, Daryll's role with Humana included handling medication orders, ensuring accuracy and compliance. In the real estate sector, Daryll utilized tools like Dotloop and Skyslope for transaction coordination. Holding a Bachelor of Science in Information and Technology, Daryll demonstrates expertise in CRM systems, demonstrating mastery in both technical and customer-facing roles.

Experience

  • Telecom Services Representative

    QUANTRICS BY NQX · 2024 — 2026
    Managed over 60 inbound calls daily to assist customers with inquiries and service activation for telecom services. Promoted and sold mobile internet and TV packages similar to Bell Canada offerings, ensuring customer satisfaction through effective upselling and bundling strategies. Maintained accurate records in CRM systems while addressing billing concerns, plan upgrades, and service changes.
  • Healthcare Support

    CONCENTRIX | HUMANA · 2021 — 2023
    Assisted U.S. customers with medication orders through Humana's digital marketplace by handling inbound calls. Processed orders for over-the-counter medications and maintenance prescriptions, ensuring compliance and quality customer service. Managed patient appointment scheduling, communicated via phone and email, and performed medical records data entry.
  • Virtual Executive Assistant

    RESCORP INC. · 2019 — 2020
    Coordinated real estate transactions from contract to closing, utilizing CRM and transaction management tools such as Dotloop, Skyslope, and MLS. Engaged in client communication and follow-ups, while performing administrative tasks and document compliance management. Demonstrated strong time management and multitasking abilities.

Skills & Expertise

Education

  • Bachelor of Science in Information and Technology
    Clear Communications Skills · 2017 — Present

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