Dave R.

Dave D., based in Bacolod City, Philippines, boasts over 8 years of continuous experience in the BPO industry with a specialization in technical support, account management, and sales closing. He has honed his skills managing major accounts at industry giants such as Comcast/Xfinity and CenturyLink. At Transcom Worldwide, he excelled as a Customer Service Representative, enhancing brand loyalty and meeting sales targets by upselling and retaining customers through phone, chat, and email channels. Prior to this, at Concentrix CVG Philippines, he led financial operations for Comcast/Xfinity, focusing on resolving complex billing discrepancies and delivering credit adjustments with precision. At TeleTech, Dave provided frontline technical support for CenturyLink, expertly handling remote troubleshooting for internet and telco clients. His proven capability in documenting workflows and achieving high First Call Resolution rates emphasizes his adeptness in the fast-paced telecom environment. Dave holds a college degree from Bacolod City College and maintains clear Certificates of Employment across all his BPO roles.