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David M. — Junior E-commerce Operations Manager from Philippines

David M.

Junior E-commerce Operations Manager

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Marinelle D. is an analytical and research-driven Political Science graduate from the University of Caloocan City. After earning a Civil Service Professional Eligibility in March 2023, she ventured into e-commerce with Shopify Plus as a Success Manager at TASKUS. In this role, Marinelle adeptly managed daily operations, refined backend settings, and coordinated third-party integrations within the Shopify Plus ecosystem. Her responsibilities also included being the internal Shopify specialist, managing KPIs, and ensuring seamless store functionality. Previously, she worked at FOUNDEVER and VXI Global as an Account Associate, where she handled customer service duties, processed invoices and returns, and maintained performance scorecards. Her internship experience at the Civil Service Commission and Land Registration Authority further showcases her commitment to public administration and legal services. Marinelle is proficient in MS Office, Google Docs, and various graphic design tools, with a professional grasp of both English and Tagalog.

Experience

  • Shopify Plus Success Manager

    TASKUS · 2024 — Present
    Managed daily operations in the Shopify Plus ecosystem, which included product catalog updates, inventory tracking, and order fulfillment. Configured backend settings for shipping, taxes, and payment gateways to ensure compliance and enhance customer transactions. Oversaw app integrations to improve store functionality and efficiency. Collaborated across teams to identify conversion rate improvement opportunities and enhance customer experience. Acted as the internal Shopify expert to troubleshoot issues and maintain operational continuity.
  • Account associate

    FOUNDEVER · 2023 — 2024
    Addressed customer complaints while managing the creation and processing of invoices. Handled product returns and maintained records of customer interactions. Provided product and service information, fostering trust with customers. Collected customer feedback and engaged in proactive outreach. Resolved technical issues and troubleshot problems. Monitored team key performance indicators (KPIs) and updated scorecards to reflect performance metrics regularly.
  • Intern

    Land Registration Authority · 2023 — 2023
    Participated in the Land Registration Monitoring Division as well as in the Inspection and Investigation Division.
  • Account associate

    VXI Global AT&T Company · 2021 — 2022
    Answered approximately 50 inbound calls daily, addressing billing concerns and account inquiries while proposing solutions. Offered information regarding additional products and services, assisting customers with various requests.
  • Intern

    Civil Service Commission – NCR · 2022 — 2022
    Contributed to the Legal Division Service during the internship period.

Skills & Expertise

Education

  • Bachelor of Arts in Political Science
    University of Caloocan City · 2019 — 2023

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