Dawn A.

Dawn A., based in La Loma, Quezon City, Philippines, is a dedicated professional with over four years of combined experience in leadership, customer service, and account management. Recently certified in Personal Lines Servicing and Quoting, she has demonstrated proficiency in handling personal lines such as home and auto insurance. Her previous roles have included positions such as Operations Team Manager, Customer’s Resolution Lead, and Quality Analyst at Alorican Teleservices, Inc. Here, she managed 30–50 daily customer interactions with a satisfaction rating of 95–98%. She also excelled as a Business Account Specialist at Afni Philippines, Inc., efficiently processing calls and supporting various customer service channels. At Zander Insurance, she focused on underwriting tasks, including managing renewals and new business. Dawn further enhanced her skills at Chambers Bay Insurance, contributing to onboarding processes and managing customer orders. Her educational background in Broadcasting from the University of the East, Manila, complements her strong communication skills.