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Experience
Assistant Recruitment Manager
Teleperformance/Find Human Resources Inc. · 2023 — Present
Oversaw daily operations at the site, leading a team of five recruiters while managing a monthly headcount cap of 280. Acted as a liaison between senior management and employees to enhance company-employee relations. Collaborated with various stakeholders to ensure accurate hiring profiles and successfully delivered quality hires contributing to new projects and program expansions. Ensured compliance with HR, Legal, and Payroll teams to prevent pay disputes for new hires. Managed team overtime and key performance indicators.
Recruitment Supervisor
Ayala · 2022 — 2023
Led a team of over ten recruiters, maintaining a 92% retention rate while managing a monthly hiring cap of 600 headcounts. Worked closely with stakeholders in Operations, Training, Quality, and Workforce to calibrate hiring profiles. Collaborated with HR and Legal teams to ensure compliance and mitigate pay disputes. Recognized for process-driven methodologies and effective improvement skills.
Recruitment Specialist
Ayala & Paseo · 2021 — 2022
Managed the end-to-end recruitment process, including screening, interviews, and onboarding, while reporting directly to the Manager/Senior Manager. Served as the primary point of contact for all hiring needs at Paseo, facilitating high-volume recruitment for travel and banking accounts with over 100 headcounts weekly. Maintained compliance across various aspects, including Source Compliance and conducting audits.
Recruitment Associate
Paseo · 2019 — 2021
Managed recruitment for a site with a 280 headcount cap, directly reporting to the Manager on hiring updates. Adapted quickly to new processes, achieving full compliance with 80% of the procedures and policies within three months. Assisted with hiring for the Ayala site and served as the point of contact for compliance and PEME Payment lodging.
Recruitment Associate
Quess Corporation · 2019 — 2019
Conducted applicant screening and coordinated interview scheduling with hiring managers. Engaged in periodic callouts as needed.