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Deborah D. — Senior Customer Success Lead from Panama

Deborah D.

Senior Customer Success Lead

Panama 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Deborah D. is an accomplished professional with over two decades of experience in customer success, operations, and sales, catering to international clientele including expats and travelers. As an Operations Partner and Customer Success Lead, she has excelled in remote roles, particularly notable for her leadership in Salesforce integration projects, maintaining a 100% success rate. Her expertise in Operations Management streamlined task delegations to meet deadlines efficiently. At CuraDebt, Deborah ensured financial integrity, managing high-volume debt settlements with precise fund distribution. Her professional journey includes co-founding the Jazz Society of Ecuador and owning successful hospitality ventures, alongside foundational roles in auto glass operations and newspaper sales. Her advanced AI prompting skills further highlight her adaptability and proficiency in contemporary tech solutions.

Experience

  • Founder & Entrepreneur

    Various Ventures (Ecuador & Philippines) · 2000 — 2025
    Co-founded and managed a cultural landmark, the Jazz Society of Ecuador, for 13 years. Operated the Solano Bistro and Mother & Son Family Kitchen, handling full-cycle hospitality operations from inception to exit.
  • Operations Partner | Customer Success Lead

    null · 2023 — Present
    Managed the end-to-end payment lifecycle for high-volume debt settlement accounts with a focus on accuracy in fund distribution. Conducted regular audits of payment schedules to ensure compliance with settlement agreements and legal guidelines.
  • Customer Success Specialist

    TGWS Salesforce
    Acted as a strategic liaison by facilitating communication between development teams and non-tech clients, translating sprint progress into understandable terms. Oversaw task delegation and milestones using Slack and Google Workspace to meet project deadlines.
  • null

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    Gained foundational experience in Auto Glass operations at Comglasco Aguila Glass and participated in newspaper sales with Sunstar Davao.

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