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Deborah D. — Senior Customer Service and Operations Professional from United States

Deborah D.

Senior Customer Service and Operations Professional

United States 3-6 years
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About

Deborah A. is a seasoned Customer Service and Operations Professional with over two decades of experience in various sectors including call centers, recruiting, and property management. She has a proven track record in resolving complex customer issues, managing high-volume communication, and enhancing business operations through improved processes. Deborah is adept in handling remote operations and utilizing CRM systems and applicant tracking systems to streamline workflows. From her role as a Recruiter at Anderson Merchandisers, she showcased her ability to conduct structured interviews and manage the full recruitment process, significantly improving hiring turnaround times. Her tenure in property management saw her increase occupancy rates and reduce rent delinquency through effective marketing and customer service strategies. Additionally, in her early career at iQor and various other companies, Deborah consistently demonstrated strong leadership by developing training programs and serving as a primary contact for customer resolutions. She holds certifications in export/import compliance and health-related areas.

Experience

  • Recruiter

    Anderson Merchandisers · 2021 — 2025
    Conducted structured interviews and candidate screenings while overseeing the offer process. Utilized ATS systems for candidate tracking and recruitment documentation. Acted as the primary point of contact for applicants, addressing queries and onboarding challenges. Enhanced hiring turnaround by streamlining communication with candidates and supported new hire training.
  • Property Manager / Assistant Manager

    CAF Management / Milestone Management / Bell Partners · 2014 — 2021
    Oversaw daily operations of multi-unit residential communities, serving as the main point of contact for residents. Achieved an occupancy increase by enhancing marketing efforts and customer service strategies. Addressed complex resident issues and lease agreements with a customer-centered approach. Supervised leasing staff and provided training on operational systems and standards while managing vendor relationships and compliance documentation.
  • Customer Service Representative → New Hire Trainer

    iQor · 2009 — 2014
    Managed high-volume inbound calls assisting clients with insurance claims and roadside assistance. Maintained strong quality assurance and customer satisfaction ratings consistently. Quickly resolved customer issues while ensuring accuracy and professionalism. Promoted to New Hire Trainer and developed instructional materials while coaching new employees on call management and system navigation.
  • Export Compliance Specialist

    Schneider Natl / Honeywell Aerospace / Lister-Petter / Garmin Intl · 1986 — 2002
    Managed export documentation and coordinated international shipping while ensuring regulatory compliance. Collaborated with freight forwarders and global logistics teams to facilitate accurate shipment processing. Delivered internal training on export compliance, INCOTERMS, and documentation practices.
  • Trainer & Web Design Specialist

    IBD/Agrifusion · 2000 — 2001
    Advanced from receptionist to lead developer and trainer in one year. Designed and maintained customer-facing portals utilizing Oracle technologies. Created training resources and conducted system training for staff and users. Acted as the main support contact for troubleshooting usability issues.

Skills & Expertise

Education

  • Associate coursework
    Johnson County Community College

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