Delia S.

Delia S. is a seasoned Customer Service & Collections Specialist with extensive experience in both the hospitality and healthcare sectors. She honed her skills as a bilingual Customer Care and Collections Specialist at Agent KM2 and further solidified her expertise at Alorica Latam. At Hostal Aqui Me Quedo, she served as a Receptionist & Accounting Assistant, contributing to administrative and financial functions. Delia is adept at using Zendesk for managing customer support tickets, ensuring seamless communication, and resolving cases efficiently. With proficiency in Microsoft Excel and Word, she excels in data entry, reporting, and professional documentation. Her capability with Zoiper and QueueMetrics highlights her strong background in VoIP communication and call management. Delia's bilingual proficiency empowers her to deliver exceptional customer service and efficient problem-solving in fast-paced, remote, and call center environments.