Delroy C.

Delroy C. is a seasoned customer service and quality-focused professional with a proven track record in handling client inquiries, collections, and ensuring quality assurance. Having gained extensive experience from 2020 to 2023 in remote settings, he is adept at delivering exceptional service through chat, email, and phone support. Delroy's professional journey includes roles such as a Customer Service Representative and Quality Analyst at IntouchCX, where he efficiently managed multiple chats while adhering to client-defined Average Handle Time (AHT) and identified key areas for service improvement. His hands-on experience extends across diverse roles in building and construction, contributing as a laborer and fabricator for companies like Links Block Factory and Gayle Hardware. Delroy is also recognized for his capacity to solve problems, his strong communication abilities, and his collaboration with clients to maintain high service standards. With a City & Guilds Stage 3 Certificate in English Language and proficient use of Microsoft Office Suite, Delroy continues to demonstrate high levels of integrity and passion for excellence in service delivery.