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Derrick O. — Mid-Level Financial Operations Analyst from Ghana

Derrick O.

Mid-Level Financial Operations Analyst

Ghana 2-3 years
Open to offersNew to Platform
Languages
English
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About

Derrick O. is a meticulous professional based in Accra, Ghana, known for his proficiency in financial and operational processes, customer relations, and data management. His experience as a Client Relationship Officer at Advans Ghana Savings and Loans Ltd illustrates his capabilities in reviewing loan applications for compliance, managing client accounts, and processing customer requests while adhering to confidentiality. Derrick's analytical skills were honed through a data analytics simulation at Deloitte Australia and freelance work where he refined datasets to enhance data accuracy. His role as a Customer Service Representative with Invisible Technologies further highlights his adeptness in resolving inquiries through various communication channels. An MSc in International Business from the University of Ghana complements his BSc in Agriculture from KNUST. Fluent in English, with basic proficiency in Spanish, Derrick is also skilled in using tools like Excel and Tableau to provide business insights.

Experience

  • Client Relationship Officer (Operations & Client Support)

    Advans Ghana Savings and Loans Ltd · 2025 — 2026
    Reviewed loan applications for compliance with internal and regulatory standards and ensured client accounts were monitored for repayment updates. Processed customer requests while maintaining confidentiality and handled enquiries from 50–100 clients regarding loan processes and financial procedures.
  • Analytics Job Simulation

    Deloitte Australia Data · 2025 — Present
    Completed a data analytics simulation that focused on forensic technology and business insights. Developed interactive dashboards utilizing Tableau and applied Excel for data analysis to support business decision-making.
  • Data Analyst

    Freelance · 2023 — 2024
    Validated and updated datasets to enhance accuracy and completeness. Conducted detailed research and verified information, collaborating with a global team to maintain data quality and consistency.
  • Customer Service Representative

    Invisible Technologies · 2023 — 2023
    Handled customer inquiries via email, live chat, and phone, providing professional and accurate responses while effectively resolving issues to ensure a positive customer experience.
  • Teaching & Research Assistant

    Kwame Nkrumah University of Science and Technology · 2020 — 2021
    Assisted with administrative, research, and documentation tasks while coordinating communication with students and faculty, including scheduling meetings.

Skills & Expertise

Education

  • MSc International Business
    University of Ghana · 2023 — 2024
  • BSc Agriculture
    KNUST · 2016 — 2020

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