Deseree A.

Deseree H. is a seasoned BPO professional with 4 years of direct experience spanning technical support, sales, and team performance support within the business process outsourcing industry. Her background includes providing high-level technical support & troubleshooting through phone and chat, efficiently resolving a range of software, hardware, and connectivity concerns. As a sales representative, she consistently met and exceeded sales and conversion targets by identifying customer needs and executing sales & upselling strategies. In an assistant coaching capacity, Deseree H. played a role in onboarding and training new team members, reinforcing company policies, and driving team performance. She is adept at utilizing CRM & ticketing systems to document interactions and ensure quality customer service, consistently meeting key performance indicators and organizational goals in the fast-paced BPO sector.