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Devi F. — Mid-Level Procurement Officer from Indonesia

Devi F.

Mid-Level Procurement Officer

Indonesia 6+ years
Open to offersNew to Platform
Languages
Indonesian
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About

Devi F. is a seasoned Procurement Officer with over 7 years of experience in managing end-to-end procurement in industries like waste management, environmental services, and logistics. Currently at Rekosistem, she oversees procurement processes from reviewing purchase requisitions to coordinating payment procedures, serving a network involving a Head Office, 20+ hubs, and 40+ waste stations. Her proficiency in vendor management, negotiation, and cost analysis underscores her capability in enhancing operational efficiency. Previously, at Wilopo Cargo, she delivered superior customer service, managing daily interactions and administrative operations. Devi holds a Bachelor's degree in Law from Universitas Riau and has completed a certification in Procurement & Purchasing at Ioda Academy, enhancing her understanding of strategic procurement's role in business sustainability.

Experience

  • Procurement Officer

    Rekosistem · 2025 — Present
    Managed the end-to-end procurement process, including review of PR, vendor sourcing and evaluation, price negotiation, PO creation, monitoring delivery deadlines, and coordinating payment processes with Finance, covering Head Office, 20+ Hub, and 40+ Waste Station. Prepared weekly procurement reports for the Manager to track status, progress, and activities.
  • Senior Customer Service Representative

    Rekosistem · 2022 — 2024
    Developed and implemented Standard Operating Procedures (SOP) and compiled monthly reports regarding customer service activities for the Manager. Oversaw customer service performance via Customer Satisfaction (CSAT) and Net Promoter Score (NPS) using Qontak, Instagram, and email, and managed billing and invoicing, ensuring accurate follow-up on outstanding invoices.
  • Customer Service

    Wilopo Cargo · 2019 — 2022
    Served as the primary source of product and service information for the company, responding to inquiries in a professional manner and introducing products to both new and existing customers. Handled approximately 60 customer interactions per day via phone and chat, ensuring resolution of needs and documentation of issues in daily reports. Supported operational administration, including financial transactions and data processing, and prepared monthly reports detailing customer service activities for the Manager.

Skills & Expertise

Education

  • Bachelor of Laws
    Universitas Riau · 2011 — 2015

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