Devin O.
Mid-Level Sales and Customer Service Specialist
Open to offersNew to PlatformAbout
Devin G. is a bilingual sales and customer service professional with over five years of experience in remote, call-center, and in-person environments across the flooring, plastics manufacturing, and solar services industries. At KA Flooring, Devin built relationships with Spanish-speaking clients and managed account management, document translation, project coordination, and inventory tracking. During tenure at Vico Plastics Inc, Devin handled customer inquiries, provided shipping solutions, maintained CRM records, and supported remote customer service operations. In the solar sector with Equisolar, Devin qualified leads, scheduled appointments, maintained a CRM database for 50+ customers, and advanced prospects through the sales pipeline. Devin holds a 120-hour TEFL/TESOL certification and leverages advanced CRM tools and Google Sheets skills to deliver consistent client satisfaction.
Experience
Translator & Account Manager
KA Flooring · 2018 — 2024Formed and nurtured relationships with Spanish-speaking clients and staff, enhancing project coordination and client retention. Translated business documents and sales communications among management, team members, and clients. Organized employee schedules and job assignments to meet project timelines and fulfill customer expectations. Oversaw inventory and supply tracking to ensure consistent service delivery.Online Customer Representative / NEM Coordinator
Equisolars · 2022 — 2023Acted as the main contact for prospective and current customers interested in solar services. Qualified leads and organized sales appointments between clients and installation teams. Followed up with customers to address inquiries, resolve issues, and advance prospects through the sales pipeline. Maintained and updated a CRM database, managing over 50 active customers alongside installation teams.Customer Service & Shipping Associate
Vico Plastics Inc · 2018 — 2021Addressed inbound customer inquiries through phone and email, assessing needs and offering product and shipping solutions. Used CRM tools and Google Sheets to maintain and update customer and shipment records. Facilitated order fulfillment and monitored inventory to align with customer delivery expectations. Engaged remotely utilizing various communication and collaboration platforms.
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