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Dexie M. — Mid-Level Seller Support Specialist from Philippines

Dexie M.

Mid-Level Seller Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalogJapanese
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About

Dexie Marie Z. is an experienced professional with a background in research, e-commerce customer service, retail operations, and marketplace support. At New Alchemy Ltd., she conducted research on brand imitations in online markets, utilizing data analysis and investigative skills to assess trademark infringements. She later served as a Customer Chat Representative for Shopee through ePerformax Inc., providing real-time support and using problem-solving and communication to resolve customer inquiries. At Por Fin Trading, Dexie Marie managed operations for 80 retail outlets, including duties in recruitment, training, auditing, and marketing. Currently, as a Seller Support – Amazon Inc. L2 Senior Management professional, she addresses complex seller inquiries and oversees account and inventory management, delivering high-level remote support to Amazon Sellers.

Experience

  • OPERATIONS COORDINATOR

    POR FIN TRADING · 2024 — 2025
    Oversaw operations for 80 retail locations, which included managing both company-owned and franchise stores. Engaged in recruitment, training, and performance evaluation to support a productive work environment. Actively contributed to daily operational coordination, auditing processes, and marketing initiatives.

  • SELLER SUPPORT

    AMAZON INC. · 2025 — Present
    Worked as an L2 Senior Management professional in Seller Support, focusing on resolving complex seller inquiries and managing account and inventory tasks. Ensured high levels of support and efficiency for Amazon’s Sellers while working remotely.

  • CUSTOMER CHAT REPRESENTATIVE

    EPERFORMAX INC. · 2022 — 2024
    Provided immediate customer support for Shopee, addressing inquiries and ensuring customer satisfaction through effective communication and problem-solving. This role required ongoing product and service knowledge, alongside the ability to adapt and manage multiple interactions and complex situations.

  • RESEARCHER

    NEW ALCHEMY LTD. · 2017 — 2018
    Conducted research on brand imitations within online markets, which involved investigating the quality and authenticity of products for possible legal actions. Regularly sourced websites and listings that may infringe on trademarks, assessing their legitimacy and identifying potential threats. Collected and analyzed large volumes of data to discern patterns and trends in the counterfeit market.

Skills & Expertise

Chat SupportData AnalysisCustomer ServiceProject Management

Education

  • Bachelor's Degree
    University of San Carlos · 2019 — 2022
  • Senior Highschool
    St. Cecilia’s College · 2017 — 2019

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