Dhar M.
Senior Hospitality Operations Manager
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About
Dharmawel C. is a seasoned Hospitality Executive with over 13 years of progressive experience in managing 4-star properties, currently serving as General Manager at Niagara Hotel Lake Toba & Resort. He expertly oversees the full operations of a 175-room resort, managing a team of 165, demonstrating proficiency in P&L Management and strategic Revenue Optimization. His leadership at Grand Inna Medan Hotel and Grand Inna Samudera Beach involved driving corporate efficiency, enhancing MICE operations, and increasing profitability through strategic initiatives. With a Master of Management, BNSP Certification, and significant accomplishments in turning around operations, Dharmawel integrates Team Leadership with a focus on guest satisfaction and revenue growth. His adept use of PMS and learning of the VHP system underscores his adaptability and dedication to the hospitality industry.
Experience
General Manager
Niagara Hotel Lake Toba & Resort · 2023 — PresentOversee operations at a 175-room, 4-star resort employing 165 staff. Drive revenue optimization and enhance guest satisfaction in a competitive leisure market.General Manager
Grand Inna Medan Hotel & Convention · 2021 — 2023Directed operations for a 4-star convention hotel. Managed corporate reporting and improved cross-departmental efficiencies while leading team and MICE facility development.General Manager
Grand Inna Samudera Beach · 2017 — 2021Oversaw the complete operations of a beach resort while managing integrated tourism destinations, including ticketing, safety, food and beverage outlets, and event activities.Resident Manager
Grand Inna Samudera Beach · 2017 — 2017Promoted to manage corporate and MICE sales strategies for a 4-star convention hotel. Developed relationships with government and corporate clients.Sales & Marketing Manager
4 Stars Hotel · 2014 — 2015Managed MICE accounts and coordinated large-scale events with up to 2000 participants, leading to a year-over-year revenue increase.Front Office Manager
4 Stars Hotel · 2012 — 2013Supervised front office operations and established guest service standards while training and overseeing the front office team.
Skills & Expertise
Education
- Master of ManagementSTIE Ganesha, South Tangerang · 2018 — 2020
- Bachelor of ManagementSTIE Perdagangan School of business | Wardiere University · 2004 — 2008
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