Dhimas P.
Mid-Level Operations Manager
Open to offersNew to PlatformAbout
Dhimas P. is a seasoned operational manager with a distinguished career in the ride-hailing and e-commerce industries. Currently, he serves as the Operational Manager at PT Dwi Sarana Mesari, where he leads a reservation team and oversees stock supply and pricing on major platforms such as Traveloka and Tiket.com. His role demands maintaining strong relationships with vendors and car rental partners across Indonesia, resolving customer issues, and monitoring potential fraud. Previously, Dhimas excelled as a Multi Role Agent at PT ShopeeFood International, where he was instrumental in driver onboarding and community formation in Greater Surabaya. With experience also as a City Lead for Gojek in both Probolinggo and Banyuwangi, he managed office operations, negotiated with driver partners, and handled policy communications. His background is supported by a Bachelor's degree in Legal Study from Narotama University Surabaya. Dhimas's skilled leadership in government relations, negotiation, and driver engagement has consistently driven success across his professional endeavors.
Experience
Operational Manager
PT DWI SARANA MESARI (JAYAMAHE EASY RIDE) · 2023 — PresentLead a reservation team and monitor stock supply and pricing on OTA platforms such as Traveloka, tiket.com, and the website sewamobilmurah.com. Maintain a close relationship with vendors and car rental partners, both locally and nationally. Generate monthly reports on target achievement and address customer issues and complaints. Oversee fraud monitoring and report on team productivity.Multi Role Agent ShopeeFood
PT ShopeeFood International Indonesia · 2021 — 2022Engaged in canvassing to recruit new drivers and managed their onboarding process. Responsible for selling attributes to ShopeeFood drivers while fostering organically formed driver communities in Surabaya Raya. Established a driver community for Greater Surabaya and created a URC (Unit Reaksi Cepat) to assist with accidents involving ShopeeFood drivers. Managed outbound and inbound inventory.City Lead
PT Gojek Indonesia · 2019 — 2020Oversaw daily office operations, including onboarding, inventory, driver support, Gofood content, and sales for the Middle Business Gofood (SMB). Managed troubleshooting activities and conducted a persuasive approach to driver partners regarding new company policies. Handled negotiations with driver partners and prepared daily to monthly reports. Ensured effective communication of policy changes to internal and external parties while monitoring field responses and results. Planned budget and marketing activities while maintaining strong relationships with city stakeholders.City Lead
PT Gojek Indonesia · 2017 — 2019Responsible for managing daily office operations including onboarding, inventory, and driver support for Gofood. Engaged in troubleshooting management and implemented a persuasive approach with driver partners on new HQ policies. Negotiated with driver partners taking action against the company, and compiled daily to monthly reports. Managed policy communication both internally and externally, ensuring delivery and response monitoring, while planning budgeting and marketing activities to foster relationships with city stakeholders.SPV Inventory & Distribution Denpasar & Ubud
PT GOJEK INDONESIA · 2015 — 2017Supervised inbound and outbound inventory activities while distributing attributes to driver partners at Denpasar and Ubud branches. Responsible for planning and executing mass distribution of attributes, along with conducting stock taking activities and generating daily to monthly reports.Sales
Yamaha STSJ · 2012 — 2013Engaged in sales of motorbikes while meeting monthly sales targets.
Skills & Expertise
Education
- Bachelor's in Legal StudyNarotama University Surabaya · 2010 — 2014
- Social SciencesTrimurti Senior High School Surabaya · 2005 — 2008