Diana C.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Diana C. is a seasoned Customer Service and Operations Professional with hands-on experience in high-volume contact center and travel industry environments. At IGT Colombia, she serves as a Travel Associate, providing real-time customer support via chat, efficiently handling reservations, cancellations, and itinerary modifications, and consistently achieving quality and productivity KPIs. Previously, at Teleperformance, she delivered inbound customer support, resolving complaints and explaining company policies in a large-scale call center setting. Diana's educational background includes a Bachelor’s Degree in Business and Finance Administration from Unigermana. She is proficient in chat & CRM systems and the Microsoft Office Suite, operating fluently in both English and Spanish.
Experience
Travel Associate
IGT Colombia · 2022 — PresentProvided real-time customer support through chat in a dynamic environment. Managed reservations, cancellations, and itinerary changes accurately. Addressed inquiries concerning policies, account issues, and service challenges while handling complex cases to meet quality and productivity targets.Customer Support Representative
Teleperformance · 2018 — 2021Handled inbound customer support in a busy call center. Efficiently resolved complaints and service-related issues with professionalism. Offered clear and accurate information on company policies and procedures while ensuring adherence to performance and quality standards.
Skills & Expertise
Education
- Bachelor’s Degree in Business and Finance AdministrationUnigermana · 2016 — 2020
- High School DiplomaGimnasio Los Sauces · — — 2008
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