Diane J.

Diane Jane O. A. is a seasoned professional in the hospitality industry, with over 10 years of demonstrated success in enhancing customer satisfaction through adept customer service skills and strong organizational capabilities. With a background in Hospitality Management and a Bachelor of Science in Tourism from Mariners Polytechnic Colleges, she excels in managing customer interactions, resolving issues, and anticipating customer needs. Diane has worked in various roles, including a Front Desk Receptionist at Rusville Hotel, where she ensured proper room assignments and resolved guest queries. She also served as a Customer Service Associate for Sutherland, handling customer communications primarily via phone for Amazon's BPO, showcasing her robust communication skills and problem-solving abilities. Additionally, Diane has experience as a marketing assistant and car sales agent. Her technical proficiency in MS Word and MS Excel complements her industry skill set, and she holds multiple certifications in safety and security training relevant to the hospitality sector.