Diane C.

Diane C. is a skilled Client Support Coordinator and IT Dispatcher with over 5 years of experience in the Managed Services Provider (MSP) industry. She is adept at managing client relationships and coordinating IT services, ensuring seamless operations through her expertise in ticket triaging, technician and ticket dispatching, and vendor relationship management. Diane's experience spans roles in customer service and technical support, having worked at companies like Vertical Connection PC Services, Asurion, and Alorica. Her responsibilities have included processing warranty claims, providing basic technical and administrative support, and handling billing issues for telecom companies. Additionally, Diane has conducted online encoding and transcribed ancient texts, broadening her skills in data entry and customer interaction through handling warranty claims and selling insurance for smart devices. She holds a BS in Agricultural Biotechnology from the University of the Philippines Los Baños.