Dikula K.
Junior Customer Service Specialist
Open to offersNew to PlatformPortfolios
About
Dikula K. is a versatile professional with experience in customer service and travel consulting, based in Suva, Fiji. She has served as a Customer Service Representative at Nasese Private Hospital and as a Customer Service Officer at Oceania Hospitals, where she was responsible for assisting patients with appointments, maintaining records, and handling inquiries about hospital services. Her role as a Travel Agent Consultant at Vines Travels Enterprise Ltd enabled her to enrich her expertise in planning and booking travel arrangements for clients. At Mindpearl Fiji, she contributed as an LHG Chatbot Agent, providing live chat support and troubleshooting travel inquiries. Dikula's educational background includes certifications from The Career Academy Australia, Fiji National University, Dementia Training Australia, and Cisco Networking Academy USA, covering areas such as medical receptionist duties, customer service excellence, dementia care, and digital safety. Her capability in management, problem-solving, communication, and leadership rounds out her professional profile.
Why hire me
I aim to contribute efficient operations and uphold professional standards through reliability, adaptability and commitment to continuous learning and growth.
Experience
Customer Service Officer
Oceania Hospitals · 2025 — 2025Greeted and assisted patients upon their arrival. Scheduled appointments while overseeing the maintenance of patient records. Carried out clerical and organizational tasks to support management, including handling correspondence and preparing necessary documents. Answered inquiries from patients and visitors, offering information regarding hospital services, policies, and procedures.Travel Agent Consultant
Vines Travels Enterprise Ltd · 2023 — 2024Supported clients in organizing and booking travel plans, encompassing flights, accommodations, tours, and activities. Advised on travel processes and expedited travel arrangements.LHG Chatbot Agent
Mindpearl Fiji · 2024 — 2024Delivered customer support via live chat and assisted with troubleshooting. Provided backup support for travel-related inquiries. Contributed to a 24/7 support system to enhance customer travel experiences.Customer Service Representative
Nasese Private Hospital · 2022 — 2022Welcomed patients and greeted them upon arrival. Managed appointment scheduling and maintained patient records. Undertook clerical duties and organizational tasks to assist management, including arranging meetings and preparing documents. Responded to telephone and in-person inquiries, providing information about various hospital services and policies.
Skills & Expertise
Education
- Aged Care CertificateFiji National University · 2026 — Present
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