Dilpreet S.
Senior IT Services & Business Leader
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About
Dilpreet S. is a seasoned Global IT Services & Business Leader with over 18 years of experience managing enterprise alliances and IT infrastructure service delivery across EMEA, LATAM, and North America. His leadership spans roles such as Sr. Manager Global Client Account Management at AVASO Tech Solutions and Sr. Manager (Service & Delivery) at Mastech Digital, where he oversaw new client acquisition, P&L responsibilities, strategic contract negotiations, and global operations. Dilpreet has worked extensively in industries including IT services, IT infrastructure, life sciences, BFSI, and telecom, driving business growth in US, EMEA, and LATAM markets. His expertise includes MSP/VMS environments (Fieldglass, Beeline, IQN, Pro-Unlimited), Salesforce CRM, account mining, transition management, and global team leadership, consistently delivering measurable results in ITES, ITAD, and device lifecycle services.
Experience
Sr. Manager Global Client Account Management
AVASO Tech Solutions · 2023 — PresentFocused on acquiring new clients and successfully integrating key revenue-generating accounts. Responsible for strategic account management with complete P&L oversight. Managed global operations and fostered relationship building while onboarding new logos using platforms such as LinkedIn Sales Navigator and Zoom Info. Engaged in account mining for business growth and margin enhancements. Oversaw service delivery and end-to-end infrastructure management, including transition management. Collaborated in pre-sales efforts with GPMO, GFS, and GSD for solution development and coordinated virtual teams globally. Directed proposal management for infrastructure management services and handled people management, recruitment, training, retention, and talent enablement. Gained extensive experience with Salesforce (SFDC). Facilitated client engagement throughout project transitions until project implementation.Sr. Manager (Service & Delivery)
Mastech Digital · 2022 — 2023Engaged with senior executives at Fortune 500 companies to manage, train, and mentor inside sales teams, enhancing their efficiency in job roles. Conducted ongoing training programs focused on team development and professional growth. Specialized in business discovery, analysis, development, and consulting, while building trusted customer relationships. Created presentations tailored to customer needs and devised strategies for account penetration, in addition to conducting market intelligence and analysis.Business/Vertical Head
ASK-IT Consulting [OKAYA GROUP] · 2014 — 2018Directed client acquisition and management for US consulting and staffing business operations. Designed business and recruitment processes specifically for US staffing. Led a technology staffing team and created diverse business development and recruitment strategies. Responsible for meeting business targets for the branch while ensuring team accountability for sales objectives. Interacted regularly with customers to gauge their needs and provided market updates to management. Ensured high-quality after-sales services and compliance with operational processes and regulations.Deputy Regional Manager [DRM]
FCS Software Solutions Ltd · 2008 — 2014Identified potential clients in the US market and initiated business development through email campaigns and internet searches. Managed accounts and maintained healthy relationships between clients and consultants. Handled rate negotiations related to consultant pay and benefits while delivering sales pitches to new and existing clients. Sourced potential candidates from existing databases and validated profiles based on client requirements. Acted as a liaison between clients and candidates on various issues, managing requirements, interview scheduling, and follow-ups.IT recruiter cum Administrator
Agile Informatics Pvt Ltd · 2007 — 2008Executed recruitment activities and administrative tasks within the organization.Management Trainee [International Sales]
Winsome Yarns Limited · 2007 — 2007Participated in international sales processes as a management trainee.
Skills & Expertise
Education
- Master's in Business Administration (MBA)GJIMT, Mohali Punjab Technical University
- Bachelor in Computer Applications (BCA)Shri Guru Gobind Singh College, Sector-26, Chandigarh
- Senior Secondary in Non-Medical streamD.A.V. College, Sector-10, Chandigarh
- MatriculationSt. Joseph’s High School, Sector-9, Chandigarh
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