Dino D.
Mid-Level Operations & Customer Service Specialist
Open to offersNew to PlatformAbout
Dino D. is a seasoned operations and customer service professional based in Baguio City, Philippines, with over a decade of experience in data management and client relations. His career spans several industries including finance, insurance, retail, and entrepreneurship, demonstrating a comprehensive skill set in Microsoft Office Suite, Google Sheets, and Salesforce. As the Owner/Operation Manager of a laundry business since 2018, Dino successfully oversees daily operations, manages multiple phone lines, and ensures accuracy in data entry. Previously, he served as a Field Officer at a micro-finance institute where he tailored micro-loan solutions and conducted claims investigations. At PHILAM LIFE, as a Financial Advisor, Dino was responsible for consulting clients on financial needs and insurance policies. His ability to lead sales strategies and his in-depth understanding of data entry and customer management systems make him a reliable expert in enhancing business efficiency and client satisfaction.
Experience
Owner/Operation Manager
Laundry Business · 2018 — 2024Oversaw daily operations and engaged in client service, managing multiple phone lines. Maintained accurate data entry at 35wpm while utilizing strong listening skills and basic technology understanding to address customer inquiries and ensure data integrity. Prepared and sorted source documents such as BIR and business permits, maintaining customer files with sales contracts. Utilized Microsoft Office proficiency to perform data entry, process invoices, activate billing workflows, and manage inventory effectively. Handled email correspondence through Microsoft Outlook to ensure timely responses and organized record-keeping.Field Officer
Micro-Finance Institute · 2015 — 2018Assessed clients' financial needs and developed tailored micro-loan solutions by applying analytical skills and customer service expertise. Conducted claims investigation and field investigations to verify applicant information and evaluate creditworthiness, ensuring accurate data entry into systems. Guided junior field officers by creating training documentation to enhance team performance. Provided education on product offerings through outbound calls and emails, promoting customer retention and satisfaction.Financial Advisor
PHILAM LIFE · 2014 — 2015Executed client consultations to evaluate financial needs and long-term goals, demonstrating a professional work ethic. Presented and explained various insurance policies, including life and health insurance. Managed lead generation through referrals, networking, and marketing efforts. Prepared necessary quotations, proposals, and insurance policy applications. Assisted clients with policy issuance, renewals, and coverage updates, using Outlook for scheduling and logistics coordination. Maintained accurate client records and adhered to company and regulatory requirements by using Microsoft Excel to manage details confidentially.Salesman
Buy & Sell · 2011 — 2014Utilized Google Sheets for sales data analysis and developed strategies focused on collectibles, enhancing inventory turnover. Built relationships with suppliers for quality merchandise while applying strong organizational skills to manage inventory and procurement processes.Sales Coordinator
Gold Season Marketing · 2009 — 2010Led sales initiatives to boost product knowledge among clients, which facilitated market expansion through effective communication and listening skills. Collaborated with cross-functional teams to optimize sales processes utilizing Salesforce workflows and WhatsApp, enhancing customer satisfaction.Factory Worker
RITEK Company · 2006 — 2008Maintained production lines with adherence to safety and quality standards. Assisted in troubleshooting manufacturing issues while focusing on minimizing downtime.Van Salesman
Ma. Clariza Asuncion Trading · 2004 — 2006Directly promoted and sold products to customers, increasing brand loyalty and sales volume. Designed and executed effective sales routes to maximize customer interactions.On The Job Training
Department of Trade and Industry · 2003 — 2004Conducted price monitoring surveys for groceries around Baguio City, ensuring data accuracy and generating detailed reports for pricing strategies. Assisted in event preparation by managing logistics, utilizing Google Sheets for inventory tracking, which contributed to successful event execution. Handled customer complaints and document filing to enhance satisfaction and maintain accurate records.Student Assistant
BENZA Publishing House · 2000 — 2002Supported editorial staff in research and publication tasks, contributing to workflow efficiency. Assisted in the preparation and execution of promotional activities.
Skills & Expertise
Education
- Bachelor of Science, Business Administration-ManagementUniversity of the Cordilleras-BCF · 2000 — 2004
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