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Dionesio J. — Mid-Level Customer Service Supervisor from Philippines

Dionesio J.

Mid-Level Customer Service Supervisor

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Dionesio J. is an experienced professional who has held diverse roles across the office administration, customer service, and education sectors in the Philippines. Beginning as an All Around Office Clerk with Jose Clavano Inc., he managed purchasing, inventory control, and customer service responsibilities from 2000 to 2006. He then transitioned to the call center industry at Qualfon Phils. Inc., serving as a Call Center Agent and later advancing to Team Leader/Supervisor, where he evaluated agent performance, supervised teams, and handled administrative tasks such as email management. Since 2018, Dionesio has worked internationally as an online language educator for 51Talk and Italki, teaching English and Cebuano to students and providing skill assessments. His proficiency extends to data entry, CRM tools, and platforms like MS Office and Google Suite, underscoring his capability in roles requiring technology-driven communication and administration.

Experience

  • ONLINE ESL TEACHER

    51TALK · 2018 — 2023
    Instructed Chinese students, both children and adults, in the English language and assessed students’ language skills throughout lessons.
  • ONLINE LANGUAGE TEACHER

    Italki · 2020 — Present
    Conducts language lessons in Cebuano for foreign learners and performs assessments of student skill levels.
  • CALL CENTER TEAM LEADER/SUPERVISOR

    QUALFON PHILS. INC. · 2011 — 2018
    Evaluated and graded agents’ calls, supervised a team, and managed administrative duties including email management.
  • CALL CENTER AGENT

    QUALFON PHILS. INC. · 2007 — 2011
    Answered calls from USA-based clients, delivered requested services, and addressed client concerns while providing resolutions.
  • ALL AROUND OFFICE CLERK

    JOSE CLAVANO INC. · 2000 — 2006
    Handled purchasing and canvassing, managed stock control and inventory, and assisted customers in a service representative capacity.

Skills & Expertise

Education

  • BS Electronics and Communications Engineering
    UINVERSITY OF SAN CARLOS · 1981 — 1986

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