Diosdado D.

Diosdado D. is a healthcare administrative professional with a proven track record supporting primary care providers and pharmacy benefit operations. As a Healthcare Administrative Virtual Assistant at Snapscale – Ackerly McBride Group Primary Care Providers, he manages provider calendars, coordinates patient appointments, and maintains records using Elation Health and Hint Health platforms. His expertise includes patient membership management, internal billing coordination, and handling medical document routing. Previously, as a Subject Matter Expert at OptumRx, Diosdado D. specialized in escalation support for pharmacy benefit and billing inquiries, guiding agents, mentoring new hires, and supporting process training. He is experienced with RingCentral and Google Workspace, operating efficiently in remote healthcare settings.