Dised C.
Mid-Level Medical Virtual Assistant
Open to offersNew to PlatformAbout
Cabald C. is an experienced Medical Virtual Assistant and customer support professional with a demonstrated history in healthcare, technology, and financial services. At Synergy in Denver, North Carolina, and Quest Health Solutions in Florida, Cabald C. supported patient intake and customer inquiries, performing insurance verification and remote information collection using Brightree, NikoHealth, and Tennr for various electronic health record (EHR) workflows. In prior roles with Netflix, Apple, and Google Play Store, Cabald C. delivered technical support via phone, chat, and email, troubleshooting network and device issues, and resolving billing, subscription, and streaming concerns. Experience also includes credit card customer service for Sam’s Club and Walmart cardholders, managing account inquiries and payment processing. Cabald C. holds an Associate in Information Technology from the Asian College of Technology and has completed HIPAA training.
Experience
Medical Virtual Assistant Intake
Synergy · 2024 — 2025Conduct electronic collection and verification of patient demographics, medical history, and chief complaints. Confirm all documents, consents, and forms are properly completed and uploaded. Review information for accuracy prior to provider visits and utilize electronic health record (EHR) systems for documenting patient details, medical history, and treatment plans.Virtual Assistant Customer Support
Quest Health Solutions · 2024 — 2024Provide inbound support over the phone to patients utilizing Continuous Glucose Monitors (CGMs). Educate patients on CGM functionality, including setup, activation, and daily operations. Guide users through troubleshooting various issues, and process payments via phone.Customer Support & Technical Support
Netflix · 2023 — 2024Assist customers remotely regarding account access, billing inquiries, subscriptions, and changing plans. Address streaming issues, playback errors, device compatibility, and app navigation, utilizing phone, live chat, and email for support with an emphasis on resolving issues during first contact.Technical Support
Network Solutions · 2021 — 2022Provide customer and technical support through phone, chat, and email for network and connectivity concerns. Assist with domain registration, DNS configuration, web hosting, email services, and SSL certificate issues. Efficiently diagnose and resolve network, server, and application problems, and manage domain renewals.Technical Support
Apple · 2019 — 2021Deliver phone and remote support to Apple customers facing hardware and iOS-related concerns for iPhones. Provide assistance with device setup, activation, and data transfers, and troubleshoot iOS software issues, app crashes, updates, and performance problems.Technical Support
Google Play Store · 2019 — 2019Offer phone and email support to users with issues related to the Google Play Store, including apps, games, and digital content. Aid in downloads, updates, app compatibility, and installation errors across various Android devices. Resolve inquiries regarding Google Play purchases, refunds, subscriptions, and payment methods.Customer Support
Sams Club & Walmart Credit Cards - Synchrony Bank USA · 2017 — 2019Provide remote phone support for Sam’s Club and Walmart credit card users. Assist with account inquiries, balances, payments, and transaction history in a high-volume call environment. Explain billing statements, interest charges, and due dates, while processing payments, disputes, and credit limit inquiries.
Skills & Expertise
Education
- Associate in Information TechnologyASIAN COLLEGE OF TECHNOLOGY · 2012 — 2014
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