Divina G.

Divina Gracia P. is an experienced Customer Service Representative with over five years in customer support roles across industries including insurance, healthcare, telecommunications, and consumer electronics. She has handled provider inquiries at Infinit-O and Optum Global Solutions Inc, supporting tasks such as insurance payment verification and benefits checks. At Telus International and Sykes Asia, Divina Gracia P. assisted customers with the purchase of computers and the management of insurance claims, loans, and bereavement benefits. With hands-on experience at Teleperformance, she has managed phone plan changes, device activations, and troubleshooting, always maintaining a focus on high-quality customer service. Her demonstrated expertise includes communication skills, active listening, conflict resolution, time management, and adaptability within high-volume environments.