DOLLEE M.
Senior SEO Specialist
Open to offersNew to PlatformAbout
Dollee M. is an experienced Social Media Specialist with three years in the field, complemented by a five-year tenure as an SEO Specialist focusing on platforms like Shopify, WordPress, and Wix. Her diverse career includes a decade as a Virtual Admin Assistant, showcasing a breadth of capabilities in digital environments. As the Facebook Ads Review Support Strategist Manager at DME Virtual Solutions, she has implemented strategies that optimize processes, driving efficiency and reducing costs. Previously, as a Senior Operations Manager at Scoriefy, she enhanced productivity and improved customer satisfaction through data-driven decision-making. Dollee has also excelled in customer service and technical support roles, notably at 24/7 Customer, where she streamlined troubleshooting and satisfaction processes. Her education includes a Bachelor of Science in Biology and advanced training in SEO and Facebook Advertising. This foundation underpins her success in building strong stakeholder relationships and managing dynamic, fast-paced projects effectively.
Experience
Senior Operations Manager
SCORIEFY · 2021 — 2024Enhanced team productivity through effective performance monitoring and motivational techniques. Fostered strong relationships with stakeholders via collaborative and transparent communication. Managed employee-related issues and oversaw workforce management planning, including volume predictions and capacity planning.Customer Service Software Technical Support
24/7 Customer · 2019 — 2022Streamlined support processes by creating troubleshooting guides. Resolved complex technical issues for customers, enhancing product usability. Improved customer satisfaction by tailoring support strategies to individual preferences.Shopify Support Associate
JW BRANDS LIMITED · 2020 — 2021Provided administrative assistance to the team and addressed seller inquiries regarding inventory and shipping. Exceeded customer expectations by enhancing standard support protocols, resulting in improved satisfaction rates.Facebook Ads Review Support Strategist Manager
DME VIRTUAL SOLUTIONS · 2020 — PresentImplemented solutions to optimize processes for increased efficiency and cost reduction. Developed strategies by analyzing market trends and consumer behavior to drive business growth. Engaged in continuous process improvements, collaborating with cross-functional teams to execute strategic initiatives aligned with organizational objectives.Customer Support, Email and Chat Support Associate
DTV SOFTWARE APP · 2018 — 2019Anticipated potential customer issues through proactive measures, reducing the need for reactive support. Enhanced customer satisfaction by promptly addressing inquiries and concerns.Real Estate Appointment Setter
AGENCY WITH RECRUITERS · 2018 — 2018Scheduled appointments with salespeople and prospective customers while enhancing relationships through timely follow-ups. Maintained communication with clients to confirm appointments and collaborated with teams for improved outreach efforts.Customer Service Associate for Billing and Sales
VXI GLOBAL HOLDINGS · 2017 — 2018Handled customer complaints and maintained product knowledge to provide accurate information. Addressed inquiries effectively, ensuring high levels of customer satisfaction through empathy and efficient problem-solving.
Skills & Expertise
Education
- Bachelor of Science: BiologyWestern Mindanao State University · 2004 — 2006
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