Dominique V.

Dominique V. is an experienced professional adept at delivering technical and administrative support, particularly in ISP services and mobile hardware troubleshooting. She demonstrated her technical prowess during her tenure with VXI Global Holdings, where she executed outbound lead verification, managed technician visit schedules, and ensured seamless service delivery through effective dispatching and ETA management. Her role required real-time troubleshooting, maintaining high first-contact resolution rates. At Alorica Teleservices Inc., she excelled in customer care and retention by handling disputes and escalating issues for specialized handling, along with conducting satisfaction surveys to enhance service quality. Additionally, Dominique is skilled in sales and revenue generation, excelling in upselling, cross-selling, and consistently surpassing sales targets. She is bilingual in English and Tagalog, further enabling her effective communication and relationship management in diverse settings.