Don R.

Manage operational emails, calls, and tickets during weekend shifts while prioritizing requests for appropriate team routing. Coordinate schedules for field technicians, handle dispatch updates, check-ins, checkouts, vendor follow-ups, and pending actions. Prepare and distribute weekend activity reports, incident summaries, outage notifications, and status updates to distributed teams. Update virtual records in SiteTracker and Jira with findings, actions taken, escalation details, and next steps. Maintain lists for ongoing tasks and follow-ups, ensuring tracking of open issues, technician updates, and service requests. Clearly document information from calls, emails, technicians, vendors, and customer care. Review historical records and current updates to identify missing information and recurring issues that require escalation. Operate independently as the primary weekend contact for US-based operations, managing multiple time-sensitive administrative and technical tasks.

Prepare basic work documentation while recording installation and testing activities that have been completed. Collaborate with team members on assigned tasks, adhering to procedures to finish work within scheduled timelines.