Don R.
Mid-Level Telecommunications Team Leader
Open to offersNew to PlatformAbout
Don R. is an experienced professional with a background in nursing, customer service, sales, and team leadership across the healthcare, hospitality, and business process outsourcing (BPO) industries. After earning a Bachelor of Science in Nursing from Pines City Colleges, Don R. began as a Private Nurse and Volunteer Nursing Assistant at Barangay Clinic San Fernando City, La Union. Transitioning to the hospitality sector, Don R. worked as a Sales Assistant and Commis at Okada Manila. From 2014 to 2020, Don R. held roles at Convergys/Concentrix in customer service, chat support, sales representation, and workforce management, followed by positions at VXI Global and Telus, including Sales Associate and AT&T Subject Matter Expert/Team Leader. More recently, Don R. served as a Retention Specialist/Team Leader at Purefiber and as a Customer Service/Sales Representative and Utilization Review Executive at IQOR Philippines and Cognizant. Don R.’s scope has included driving product sales, generating leads, leading teams, and enhancing customer satisfaction in fast-paced environments.
Experience
Retention Specialist/Team Leader
Purefiber · 2024 — 2025Focused on retaining customers through effective communication and problem resolution.Customer Service/Sales Representative
IQOR Philippines · 2025 — PresentManaged customer interactions to promote product satisfaction and address inquiries.Utilization Review Executive
Cognizant · 2025 — PresentEvaluated and reviewed utilization of services for quality assurance.Subject Matter Expert/Escalation Team/Team Leader
AT&T · 2022 — 2024Provided expert support and guidance for escalated customer issues in a dynamic market.Sales Associate
VXI Global · 2020 — 2022Promoted and sold products while meeting new consumers to generate leads.Customer Service/Chat Support/Sales Representative/Workforce Management
Convergys/Concentrix · 2014 — 2020Handled customer inquiries and support in a fast-paced environment, ensuring adherence to company policies.Commis
Curry Cuisine · 2013 — 2014Assisted in food preparation and kitchen operations.Sales Assistant
Okada Manila · 2011 — 2013Engaged with customers to enhance product knowledge and drive sales.Private Nurse/ Private Caregiver
Barangay Clinic San Fernando City, La Union · 2010 — 2011Provided care and support to patients in a community clinic setting.
Skills & Expertise
Education
- Bachelor of Science in NursingPines City Colleges · 2006 — 2010
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