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Dridi H. — Senior Customer Relations Manager from Tunisia

Dridi H.

Senior Customer Relations Manager

Tunisia 6+ years
Open to offersNew to Platform
Languages
ArabiEnglishFrenchGerman
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About

Hachem D. is an experienced professional with over seven years in customer relations, debt collection, project management, and the real estate sector, contributing in international settings across France and Canada. As a Real Estate Agent in Montreal, he conducted financial and technical analyses for both residential and commercial properties, managing prospecting and acquisitions. His tenure as a Debt Collection Officer at Manpower focused on negotiating repayment plans and handling debtor portfolios while ensuring legal compliance in France. Serving as a Project Manager at Drycake, Hachem managed cross-functional teams between France and Tunisia, utilizing ERP and CRM systems for operational coordination and reporting. He also provided customer support for online payments at PayPal in Canada. Hachem holds a Bachelor’s in Management Information Systems and is skilled in Java, PHP, and MySQL.

Experience

  • Real Estate Agent

    Pauline Cauchefer · 2024 — 2025
    Conducted prospecting for sellers of residential and commercial properties, focusing on assets with 20+ units. Engaged in financial and technical analysis of real estate assets and participated in the acquisition process within Montreal.
  • Debt Collection Officer

    Manpower · 2019 — 2024
    Managed a portfolio of debtor clients while negotiating repayment plans and overseeing payment follow-up. Ensured compliance with legal procedures and worked on improving recovery rates.
  • Project Manager

    Drycake · 2022 — 2023
    Coordinated projects between teams located in France and Tunisia. Oversaw the management of ERP and CRM tools, while providing operational support and conducting reporting.
  • Customer Service Advisor

    PayPal · 2017 — 2019
    Provided customer support focused on secure online payments and managed disputes and claims effectively.

Skills & Expertise

Education

  • Bachelor’s Degree in Management Information Systems
    ESSEC Tunis · — — 2015

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