Dumisani Z.

Provided courteous frontline and back-office client services while managing walk-in clients, telephonic enquiries, and written correspondence. Conducted client screening and interviews to ascertain service needs, verify identity, and validate eligibility per organizational standards. Verified documentation for accuracy and compliance prior to processing applications and transactions for SASSA and POSTBANK. Registered and processed payment continuation forms, claims, and service requests while ensuring accurate client information was captured in operational systems. Communicated clear and timely information to clients regarding processes, benefits, and documentation requirements. Handled data capturing, filing, and record keeping, ensuring information integrity for audits. Prepared routine reports and correspondence to meet daily administrative needs. Addressed client complaints and service queries, applying conflict resolution techniques and escalating complex issues as needed. Maintained confidentiality and adhered to POPIA and departmental information security protocols. Delivered services in accordance with Batho Pele Principles to enhance public service delivery.

Offered a range of administrative, clerical, and operational support to both management and staff, facilitating the smooth operation of the office. Managed the receipt, recording, sorting, processing, and distribution of incoming and outgoing mail, parcels, and official documents in line with organizational protocols. Maintained both manual and electronic filing systems to ensure accurate record keeping and information retrieval. Captured and updated data in internal systems, ensuring high levels of accuracy and compliance with internal control measures. Assisted in preparing reports, schedules, and official correspondence for use by management and operations. Executed reception duties, coordinated appointments, and facilitated internal communications between departments. Fueled service delivery goals by adhering to Batho Pele Principles, promoting efficient and client-focused administrative processes. Applied effective workload planning and time management strategies to meet operational deadlines.