Duong K.

Dương K. is a skilled Dispute Associate with over four years of experience in the e-commerce industry, specializing in managing complex customer disputes and handling return/refund cases on the Shopee platform. He possesses a proven track record of meeting and exceeding KPIs and SLAs while maintaining high accuracy and quality standards. Dương efficiently guides BPO teams in crisis management and plays a crucial role in enhancing complaint handling processes. His role involves collaborating with the operation department to resolve complaints and improve service quality, along with downloading data, managing complaint backlogs, and preparing reports. His language proficiency includes English at B2 level and beginner Korean, further supporting his effective communication skills.