Dyna P.

Dyna E. is a seasoned professional from Guatemala with expertise in managing contact centers and concierge teams at Banco Promerica. Since 2020, she has served as the Head Concierge, overseeing teams in Special Campaigns, Contact Center Operations, Compliance, Administrative Plants, and Concierge services. Her role involves the preparation of performance reports, goal validation, inventory control, and delivering measurable results. Previously, she held the role of Manager of the Contact Center at Banco Promerica, where she managed portfolios, compliance documentation, customer validation, and account block processes from 2019 to 2020. She began her career as an Administrative Assistant at ASIS, S.A., organizing documents and accounts. Her sales advisory experience includes roles with external insurance teams and customer data updating. Dyna is pursuing a Bachelor’s degree in Business Administration with a focus on Commercial Management and is proficient in Spanish, staff management, and delivering results in dynamic environments.