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Earl W. — Junior Fraud Analyst from Philippines

Earl W.

Junior Fraud Analyst

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Earl W. is a dedicated professional based in Lapu-lapu City, Cebu, Philippines, with a strong foundation in data analysis, risk management, and compliance practices. He has a proven ability to collaborate across teams to drive organizational goals and continuous improvement. In his role as a Fraud Analyst at Foundever, Earl excelled in investigating suspicious activities, achieving timely resolutions, and minimizing financial impact while setting a performance benchmark for his peers in fraud risk management. His previous experience as a Customer Service Representative at Metrics Call Service and a Technical Support Representative at Continuum Global Solutions highlights his proficiency in providing customer-focused solutions and ensuring data accuracy. Earl holds a Bachelor of Industrial Technology with a major in Garment Technology from Cebu Technological University, further underscoring his diverse skill set. His commitment to excellence and ability to tackle challenges head-on make him a valuable asset in any professional setting.

Experience

  • Fraud Analyst

    Foundever · 2025 — 2026
    Investigated suspicious cases to ensure timely resolution and reduce financial impact. Conducted transaction reviews to detect fraudulent activity and mitigate associated risks. Performed thorough account investigations to identify and address fraud.
  • Customer Service Representative

    Metrics Call Service · 2023 — 2024
    Provided advice and support to customers while addressing special requests. Handled incoming calls promptly to maintain high service quality and minimal wait times. Ensured accuracy of customer data by updating account records and resolved concerns through effective solutions.
  • Technical Support Representative

    Continuum Global Solutions · 2022 — 2023
    Diagnosed and resolved issues related to hardware, software, and networks to restore functionality. Delivered tailored solutions to ensure customer satisfaction. Suggested deals and upgrades while documenting cases and escalating complex issues for efficient resolution.

Skills & Expertise

Education

  • Bachelor of Industrial Technology Major in Garment Technology
    Cebu Technological University · 2024 — 2026
  • Technical-Vocational-Livelihood (TVL) in Electronic Products Assembly and Servicing (EPAS)
    Sisters of Mary School - Girlstown, INC. · 2016 — 2021

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