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Earon J. — Mid-Level Customer Service Specialist from Philippines

Earon J.

Mid-Level Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Earon J. is a seasoned professional with extensive experience in customer service and virtual assistance, showcased through roles at Teletech Pampanga and as a Virtual Assistant for Legacy Seller and Threecolts. His responsibilities have included supervising and guiding teams, training, and implementing policy enforcement, which underline his capability to manage team dynamics effectively. During his tenure as a Customer Service Representative, Earon provided comprehensive support, including product information dissemination, order processing, and billing, leveraging his strong communication skills. Additionally, his role as an Assistant Business Analyst for Threecolts involved data analysis, process analysis, and stakeholder communication, demonstrating his proficiency in Microsoft Office and Excel. Earon's educational background includes being a Dean's Lister at City College of Angeles, further highlighting his commitment to excellence and continuous professional development.

Experience

  • Assistant Business Analyst

    Threecolts · 2024 — 2025
    Engaged in requirement elicitation and documentation, while analyzing data and processes. Facilitated stakeholder communication and provided support for solution design, development, and quality assurance testing.
  • Escalation Team (Manager level) Reimbursement Team

    Threecolts · 2024 — 2025
    Supervised and guided team activities, ensuring effective training and onboarding. Engaged in performance management, policy enforcement, and regular reporting, while establishing goals and resolving issues.
  • Sub Manager in Reimbursement Team

    Legacy Seller · 2023 — 2024
    Oversaw team operations, providing guidance and training for onboarding new members. Managed team performance, enforced policies, and prepared reports while setting goals and resolving issues.
  • Customer Service Representative

    Teletech Pampanga · 2021 — 2023
    Addressed customers' inquiries and concerns, providing responses and information on products and services. Processed orders, calculated charges, and facilitated billing or payments. Reviewed customer accounts and implemented necessary changes.
  • Virtual Assistant

    Legacy Seller · 2023 — 2023
    Conducted authenticity verification and ensured accuracy and completeness. Focused on purposeful alignment and adherence to legal and regulatory compliance, while performing risk assessments.

Skills & Expertise

Education

  • Tertiary
    City College of Angeles · 2019 — 2023
  • Senior High School
    Systems Plus College Foundation · 2017 — 2019
  • Secondary
    Angeles City National High School · 2016 — 2017
  • Secondary
    Francisco G. Nepomuceno Memorial High School · 2014 — 2016
  • Secondary
    Republic Central Colleges · 2013 — 2014
  • Primary
    LOURDES NORTHWEST ELEMENTARY SCHOOL · 2007 — 2013
  • Pre-School
    ANGELES DAY CARE CENTER · 2006 — 2007

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