Easter E.

Easter E., a Sales Lead Specialist with a notable career in customer service roles, has a strong educational background with a Bachelor of Arts in Philosophy from the Polytechnic University of the Philippines, graduating as a President's Lister. At STAR Horizon Solutions, he provided multi-channel support for an auto insurance client, expertly managing policy inquiries and claims. His tenure at VXI Global Holdings Inc. as an Account Associate involved multi-channel support for a prepaid telecommunications services client, focusing on customer satisfaction and compliance with account standards. Currently, he expands his expertise as a Customer Service Representative II at Telus Digital Philippines, handling a Biotechnology Healthcare account. He efficiently resolves customer issues and collaborates with cross-functional teams to enhance customer satisfaction. Easter leverages technical proficiency in platforms such as ViciDial, Zendesk, and Zoho Assist, maintaining high data security standards.