Edelsan J.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Edelsan J. is a dedicated Customer Service Associate with substantial experience in both the healthcare and travel industries. In their role as a Customer Advisor I at Concentrix Malaysia, they excelled in managing creator and advertisement accounts on social media platforms, utilizing tools such as Meta Business Suite and Ads Manager to launch and optimize ad campaigns. At Optum Global Solutions, Edelsan served as a Benefit Advocate, where they adeptly managed health plan coverages, claims processing, and liaised with provider services to ensure timely processing of member claims. Their previous position as a Ticketing Reservations Agent at Wipro Cebu involved assisting customers in selecting suitable travel options and managing reservations, showcasing their adeptness with Amadeus for reservation tasks. Edelsan holds a Bachelor of Science in Industrial Engineering from the University of the Visayas and is known for their critical thinking, strong attention to detail, and ability to function effectively in fast-paced environments.
Experience
Customer Advisor I
CONCENTRIX MALAYSIA · 2024 — 2026Provided assistance to customers through inbound and outbound calls, in addition to Internet communications based on client specifications. Informed customers about account monetization eligibility and payout updates while ensuring that the service met contractual Key Performance Indicators (KPIs). Clarified customer needs, utilized decision-support tools for effective resolution, and demonstrated empathy to establish rapport.Benefit Advocate
OPTUM GLOBAL SOLUTIONS · 2021 — 2024Quoted benefits, coverage details, prescriptions, and medical procedures pertaining to health plans. Assisted in processing member claims promptly and communicated with provider services regarding pending notifications or appeals. Analyzed EOB and remittance documents while managing claims to ensure optimal reimbursement.Transaction Processing Associate
CONDUENT · 2020 — 2020Delivered administrative support to client operations through various tasks, including data-entry, document processing, and scanning. Handled the receipt of documents in both electronic and hard copy formats for accurate processing.Ticketing Reservations Agent
WIPRO CEBU · 2018 — 2020Assisted customers by providing a range of travel options, making reservations that catered to their specific needs and budget. Checked accommodation and transportation availability for customers based on their intended travel dates.
Skills & Expertise
Education
- Bachelor of Science in Industrial EngineeringUniversity of the Visayas Main Campus · 2013 — 2018
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