Edison M.

Daniel D. is a customer service professional with proven expertise in managing high-pressure environments while maintaining organization and quality. His experience primarily lies within the healthcare insurance sector, having worked at ARS APS-SEGUROS APS, where he handled tasks such as orientation on plan coverage and benefits, affiliation verification, and managing precertifications for medical procedures. Daniel is adept at the inclusion and exclusion of dependents, personal data updates, claims reception, and handling customer complaints. He is experienced in providing information about provider networks and supporting reimbursement processes. His strong communication skills and clear diction allow him to build trust and deliver agile, focused service. Daniel holds education from Universidad Dominicana O&M, where he is pursuing a degree in system engineering and communication. He skillfully utilizes social media management, customer attention, and intermediate English proficiency to enhance user satisfaction.